Privacy Policy

Privacy Shield Policy


Website Privacy Policy

This Privacy Shield Policy (“Policy”) describes how Stratus Technologies, Inc., and its subsidiaries and affiliates in the United States (”US”) (“Company,” “we,” or “us”) collect, use, and disclose certain personally identifiable information that we receive in the US from the European Union (”EU Personal Data”) and general website privacy policies.

We are committed to protecting your privacy. We publish our Privacy Policy so that you can understand our privacy practices and how they help protect your privacy.

We are a trans-national business headquartered in the United States. Our management structure and business processes cross borders. Some of our technological systems and databases are shared between our US, European and other international offices. This means that our customer and employee data is transferred across borders.

Stratus Technologies, Inc. recognizes that the EU has established strict protections regarding the handling of EU Personal Data, including requirements to provide adequate protection for EU Personal Data transferred outside of the EU. To provide adequate protection for certain EU Personal Data about customers/clients/suppliers/business partners/job applicants/employees] received in the US, Stratus Technologies, Inc. has elected to self-certify to the EU-US Privacy Shield Framework administered by the US Department of Commerce (“Privacy Shield”). Stratus Technologies, Inc. adheres to the Privacy Shield Principles of:

  • Notice, Choice,
  • Accountability for Onward Transfer,
  • Security,
  • Data Integrity and Purpose Limitation,
  • Access, and Recourse,
  • Enforcement, and
  • Liability.

For purposes of enforcing compliance with the Privacy Shield, Stratus Technologies, Inc. is subject to the investigatory and enforcement authority of the US Federal Trade Commission. For more information about the Privacy Shield, see the US Department of Commerce’s Privacy Shield and to review Stratus Technologies, Inc.’s representation on the Privacy Shield list, see the US Department of Commerce’s Privacy Shield self-certification please visit:

We also comply with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland. We have certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. If there is any conflict between the policies in this privacy policy and the Safe Harbor Privacy Principles, the Safe Harbor Privacy Principles shall govern. To learn more about the Safe Harbor program, and to view our certification page, please visit:

Notice and Personal Data Collection and Use

We collect personal information through a variety of means, both on and off line, such as when visiting our websites, product and service inquiries, participation in events, conferences, training, seminars, surveys and promotional campaigns, and in connection with sales, service and other transactions. This Policy does not apply to information collected through off-line resources, communications and other offline interactions between us. Information we may collect online is primarily business-related information and can include business contact information, the products and services you purchase, your company’s areas of interest such as industry, product needs and possibly company financial and credit information.

We may receive the following categories of EU Personal Data in the US:

  • contact information, in connection with maintaining its customer relationships and providing products and services to customers.
  • Personal Data of its suppliers’ representatives, such as contact information, financial statements and reputational data.

We process EU Personal Data for the following purposes:

  • send promotional materials or other communications;
  • communicate with customers about, and administer their participation in, special events, programs, offers, surveys and market research;
  • respond to customer inquiries;
  • perform data analyses (including anonymization and aggregation of Personal Data);
  • operate, evaluate and improve the company’s business (including developing new products and services; enhancing and improving the company’s products and services; managing the company’s communications; analyzing the company’s products, services and communications; and performing accounting, auditing and other internal functions);
  • management of customer services including management of negotiations, contracts, transactions, and customer accounts, budgeting, accounting, maintaining records related to customers financials analysis;
  • protect against, identify and prevent cybersecurity and other security events, espionage, fraud and other unlawful activity, claims and other liabilities; and
  • comply with and enforce applicable legal requirements, relevant industry standards and the company’s policies.

Stratus Technologies, Inc. will only process EU Personal Data in ways that are compatible with the purpose that Stratus Technologies, Inc. collected it for, or for purposes the individual later authorizes. Before we use your EU Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. Stratus Technologies, Inc. maintains reasonable procedures to help ensure that EU Personal Data is reliable for its intended use, accurate, complete, and current.

Internal Human Resources. For our employees and prospective employees, we also may use the information for our internal Human Resources purposes. The types of Personal Data we collect in connection with these employee activities includes:

  • contact information (such as name, postal address, telephone number and email address);
  • login credentials for the company’s websites;
  • photograph, electronic signature, and acknowledgements of company policy;
  • other Personal Data as Social Security number, federal tax ID number, and civil and criminal court history or the equivalent for the country you are located in;
  • bank account and financial details; and
  • other Personal Data found in content that Non-affiliated Individuals provide.

We collect Employee information from prospective and present Employees only for legitimate business purposes, including:

  • the management and operations of our company, its functions and activities,
  • Employee communications, including Employee surveys,
  • maintaining a global directory,
  • carrying out obligations under employment contracts and employment, tax and benefits laws, and in connection with other working relationships or arrangements,
  • development and training programs,
  • recruiting and hiring job applicants,
  • assessing qualifications and performance,
  • performing background checks and verifying references,
  • managing Employee performance,
  • determining Employee compensation or payment,
  • managing the Employee termination process, and
  • other general human resources purposes.

Our privacy practices regarding the processing of Non-affiliated EU Individual Personal Data comply with the Privacy Shield Principles of Notice; Choice; Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability.

In the event Sensitive Data is collected we will obtain your opt-in consent where the Privacy Shield requires, including if we disclose your sensitive EU Personal Data to third parties, or before we use your sensitive EU Personal Data for a different purpose than we collected it for or than you later authorized.

Use of Electronic Communications Protocols and Cookies

Similar to visits to most other websites, when you use our websites, we may collect information about your use of our websites through the use of electronic communications protocols and cookies. We use these tools for security, session continuity, customization purposes, usage tracking and analysis, site administration, and gathering broad demographic information for aggregate use. A cookie is a piece of data stored on the user’s hard drive containing information about the user. Through the settings on your browser, you can choose to accept or reject some or all cookies. If you reject a Stratus cookie you may still use most of our websites, but may not be able to gain access to some areas or use some features of the sites

Data Transfers to Third Parties

Third-Party Agents or Service Providers. We may transfer EU Personal Data to our third-party agents or service providers who perform functions on our behalf to assist us with the support of our customers or assist us with our employee related activities. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process EU Personal Data in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EU Personal Data that we transfer to them.

Third-Party Data Controllers. In some cases, we may transfer EU Personal Data to unaffiliated third-party data controllers. These third parties do not act as agents or service providers and are not performing functions on our behalf. We may transfer your EU Personal Data to third-party data controllers for the purpose of Service Support and internal Human Resources. We will only provide your EU Personal Data to third-party data controllers where you have not opted-out of such disclosures, or in the case of sensitive EU Personal Data, where you have opted-in if the Privacy Shield requires consent. We enter into written contracts with any unaffiliated third-party data controllers requiring them to provide the same level of protection for EU Personal Data the Privacy Shield requires. We also limit their use of your EU Personal Data so that it is consistent with any consent you have provided and with the notices you have received.

Disclosures for National Security or Law Enforcement. Under certain circumstances, we may be required to disclose your EU Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.


Stratus Technologies, Inc. maintains reasonable and appropriate security measures to protect EU Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield. Such measures may include, network monitoring, anti-virus protection, internet firewalls, intrusion detection and passwords. It is your responsibility to protect and keep your password confidential. When required by laws and with respect to certain personal information such as credit card information, all transmissions between our clients and our server are encrypted using the industry standard SSL protocol.


We provide you the following methods to exercise your choice not to receive (opt-out) unsolicited email communication from us:

  • Opt-Out using the “unsubscribe” or similar link provided in the communication, or
  • Forward unwanted communication to stating that you do not want to receive any further such communications.

Data Integrity

We are the sole owner of information collected on our websites and we do not sell, rent or provide personal information to any third parties except as provided below (Transfers to Third Parties). We will use personal information only in accordance with this Policy and in ways that are compatible with the purposes for which it was collected or as may be subsequently authorized by you. We will take reasonable steps to ensure that personal information is relevant to its intended use, is accurate and complete. We will retain personal information only for so long as it is reasonably required for the purposes for which it was collected, but in no event longer than permitted by applicable laws

Access Rights

You may have the right to access the EU Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your EU Personal Data, you can submit a written request to the contact information provided below in the Questions and Complaints section. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

Notice: Links to Non-Stratus Websites

For your convenience and information, our website may provide links to third-party websites not administered by Stratus or its agents. If you access those links, you will leave the Stratus website. Stratus does not control those sites or their privacy practices, which may differ from Stratus’ practices. We do not endorse or make any representations about third-party websites. The personal information you choose to provide to or that is collected by these third parties is not covered by the Stratus Privacy Policy. We encourage you to review the privacy policy of any company before submitting your personal information.

Online Forums and Social Networks

Through our websites you have the ability to participate in interactive discussions, post comments, or other content to a bulletin board or exchange, or engage in other networking activities. We do not control the content that users post to these forums or social networks. Therefore, you should review any additional terms and conditions that may govern your use of these forums or networks, including terms related to use, the sharing of any of your personal information you may choose to provide and receiving communications from them.

Compliance Audits

We conduct compliance audits of our relevant privacy practices to verify adherence to this Policy. Any of our employees that we determine is in violation of this policy will be subject to disciplinary action up to and including termination of employment. Where we have knowledge that an Agent is using or disclosing personal information in a manner contrary to this Policy, we will take reasonable steps to prevent or stop that inappropriate use or disclosure

Questions or Complaints

You can direct any questions or complaints about the use or disclosure of your EU Personal Data to us at STRATUS TECHNOLOGIES Legal Department at, by fax at 978-461-3690 or by mail at Stratus Technologies, Inc. 5 Mill & Main, Suite 500, Maynard, MA 01754. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S., based third party dispute resolution provider (free of charge) at

Additionally, with respect to complaints concerning human resources data that is transferred from the EU to the United States, we have agreed to participate in the dispute resolution procedures of the EU Data Protection Authorities. Contact details for the EU data protection authorities can be found at: 3D Systems will cooperate with the appropriate EU Data Protection Authorities during investigation and resolution of complaints concerning human resources data that is transferred from the EU to the United States brought under Privacy Shield.

These recourse mechanisms are available at no cost to you. Damages may be awarded in accordance with applicable law. We commit to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.

Binding Arbitration

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with Stratus Technologies, Inc. and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, see US Department of Commerce’s Privacy Shield Framework: Annex I (Binding Arbitration).

Contact Us

If you have any questions about this Policy or would like to request access to your EU Personal Data, please contact us as follows: Stratus Technologies – Legal Department at or by fax at 978-461-3690

Changes To This Policy

We reserve the right to amend this Policy from time to time consistent with the Privacy Shield’s requirements.


Effective Date: December 21, 2016

Last modified: December 21, 2016